MD Anderson is dedicated to improving the experience we provide patients and families. Accurate data helps us know how we’re doing and what we need to do better.
We are committed to sharing our patient satisfaction data so patients and families have an accurate picture of our care.
You may notice star ratings and patient comments on some physician profiles. Physicians who see outpatients in a clinic and receive more than 30 surveys from patients will have star ratings and comments. New patients, consults and follow-up patients receiving care in an outpatient setting get an outpatient satisfaction survey after this visit via email. Patients receive a survey no more than every 90 days.
Ratings are based on outpatient survey data, and specifically, responses to survey question about providers. Data are converted to a 5-point scale based on monthly and rolling 12-month data.
The questions that are included in the ranking are:
- During this visit, did this provider explain things in a way that was easy to understand?
- During this visit, did this provider listen carefully to you?
- During this visit, did this provider give you easy to understand information about these health questions or concerns?
- During this visit, did this provider seem to know the important information about your medical history?
- During this visit, did this provider show respect for what you had to say?
- During this visit, did this provider spend enough time with you?
- Using any number from 0-10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?
- Would you recommend this provider’s office to your family and friends?
All patient satisfaction surveys have a disclaimer disclosing MD Anderson may post comments publicly. Patient comments are posted verbatim and may be positive or negative. Comments are removed from the website after 12 months. We do not post comments that are libelous, slanderous, profane, irrelevant or otherwise inappropriate or may risk the privacy of our patients. Comments are not edited, with the exception of redacting Protected Health Information (PHI).